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Frequently asked questions
What is the return policy?
Your satisfaction is our priority. When you receive your parcel, please record a clear unboxing video while opening it. This video is required in case you receive a damaged, incorrect, or missing item.
If you experience any issue with your order, contact our customer support team and share the unboxing video as proof. Our team will review your complaint and, if the issue is verified, we will assist you with a replacement or refund according to our policy.
Please note: Complaints submitted without an unboxing video may not be eligible for a refund or replacement.
Are any purchases final sale?
Most of our products are eligible for review under our Refund & Return Policy. However, some items may be marked as Final Sale and are not eligible for return, replacement, or refund unless they arrive damaged or you receive the wrong item.
If a product is a Final Sale item, it will be clearly mentioned on the product page before you place your order.
Please read the product details carefully before completing your purchase.
When will I get my order?
Once you place your order, our team will contact you with an order confirmation call. After your order is confirmed, it is dispatched on the same day.
Your order will typically be delivered within 5–7 business days, depending on your location.
Are your products medically safe and tested?
Yes, our products are medically safe and properly tested before being made available for sale. Each product is developed under the supervision of qualified professionals, including pharmacists, to ensure quality, safety, and effectiveness.
We follow strict quality control standards and carefully select our manufacturing partners to ensure that every product meets required safety guidelines. Customer safety and product reliability are our top priorities.
How much does shipping cost?
We are currently offering FREE shipping on all orders. There are no delivery or shipping charges included. The total amount you see at checkout is the final amount you pay.
