Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for shopping with [Your Store Name]. This Shipping Policy outlines how we process and ship your orders.

1. Order Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.

During sale periods or promotions, processing times may be slightly longer. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	[3–7] business days	[Price or "Calculated at checkout"]
Express Shipping	[1–3] business days	[Price or "Calculated at checkout"]
International Shipping	[7–21] business days	[Price or "Calculated at checkout"]

We offer free standard shipping on orders over [$X], within [Country/Region].

Delivery delays can occasionally occur due to factors beyond our control, such as carrier delays, customs processing, or extreme weather conditions.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package on the carrier's website.

If you haven't received your tracking information within [X] business days of your order shipping, please contact us at [your-email@example.com].

4. International Shipping

We currently ship to [list countries/regions, or "select international destinations"]. International orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the customer and are not included in the item price or shipping cost.

We are not responsible for delays caused by customs processing in the destination country.

5. Shipping Restrictions

Due to regulations on certain cosmetic and skincare ingredients, some products may not be eligible for shipment to certain countries or regions. If any item in your order cannot be shipped to your location, we will notify you and issue a refund for that item.

6. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [your-email@example.com] — we will do our best to update it before the order ships, but cannot guarantee changes once an order has been processed.

7. Lost or Stolen Packages

[Your Store Name] is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout. If your tracking shows the package as delivered but you have not received it, please contact the shipping carrier directly to file a claim. We're happy to assist where we can.

8. Damaged Items During Transit

If your order arrives damaged, please contact us within [X] days of delivery at [your-email@example.com] with photos of the damaged item(s) and packaging. We will arrange a replacement or refund.

9. Order Changes & Cancellations

If you need to make changes to your order (address, items, etc.) or cancel it, please contact us as soon as possible at [your-email@example.com]. We can only accommodate changes before the order has been processed or shipped.