Refund policy

Return & Refund Policy

Last updated: [Insert Date]

Thank you for shopping with [Your Store Name]. We want you to love your skincare and makeup products. If you're not completely satisfied, please review our return and refund policy below.

1. Return Eligibility

Due to the nature of our products (skincare and cosmetics), we can only accept returns under the following conditions:

The item must be unused, unopened, and in its original packaging with seals intact
The item must be returned within [X] days of the delivery date
You must provide proof of purchase (order number or receipt)

For health, safety, and hygiene reasons, we cannot accept returns or exchanges on the following:

Opened or used skincare, makeup, or beauty products
Items with broken seals or removed protective packaging
Sale, clearance, or final sale items
Gift cards

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within [X] days of delivery at [your-email@example.com] with your order number and a photo of the issue. We will arrange a replacement, exchange, or refund at no additional cost to you.

3. How to Start a Return

To initiate a return, please contact us at [your-email@example.com] with your order number and reason for return. Once your return is approved, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within [X] business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Shipping costs (if any) are non-refundable, unless the return is due to our error.

6. Exchanges

We are happy to offer exchanges for unopened, unused items within [X] days of delivery, subject to availability. Please contact us at [your-email@example.com] to arrange an exchange.

7. Late or Missing Refunds

If you haven't received a refund yet, please first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at [your-email@example.com].

8. Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible. We can only accommodate cancellations before the order has been processed or shipped.